Most packages arrive on time, but, sometimes,
the tracking may show as "delivered" and you don't have your package.
Late Deliveries
Most packages arrive on time. Orders sometimes show up after the estimated delivery date.
Track your package
You can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.
Check status of a refund
You can check the status of your refund in Your Orders
Find a missing item from your package
If an item is missing from your package, it may have been shipped separately.
Replace an item
If you received a damaged, defective, or incorrect item sold by Amazon, you can request a replacement for a small number of eligible items through Your Orders
Cancel Items or Orders
You can cancel items or orders that haven't entered the shipping process yet.
Track your package
You can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.
Find a missing package that shows as "Delivered"
Most packages arrive on time, but, sometimes, the tracking may show as "delivered" and you don't have your package.
Undeliverable Packages
Occasionally, packages are returned to us as undeliverable.
Find a missing item from your package
If an item is missing from your package, it may have been shipped separately.
More in Where's my Stuff
Carrier Contact Information
We work with the following carriers to deliver items. If you have an issue with your delivery, you can contact the carriers directly.
Delivery Guarantees
We offer guaranteed delivery on certain delivery speeds and select products. When guaranteed delivery is available on an order, we'll state this on the checkout page, with the associated delivery date and cost.
Large Items and Heavy-Bulky Services
Guaranteed Delivery Terms and Conditions
If we provide a guaranteed delivery date on the checkout page, your shipping fees may be refunded if we miss our promised delivery date.
Collection Points
Amazon Prime benefits
Amazon Prime Terms & Conditions
End Your Amazon Prime Membership
You can end your Prime membership by selecting the End Membership " button on this page."
The Amazon Prime Membership Fee
When your free trial or membership period ends, we'll automatically charge for the next membership period.
More information on Shipping and Delivery
About Our Returns Policies
Amazon.com and most sellers on Amazon.com offer returns for items within 30 days of receipt of shipment.
Return Items You Ordered
You can return many eligible items sold on Amazon. When you return an item, you may see different return options depending on the seller, item, or reason for return.
Return a Gift
The Returns Center allows gift recipients to return items marked as a gift at the time of purchase.
Return Costs
Your return shipment is free of charge in some cases. If you return an item using the return label provided in the Returns Center and the reason for return isn't a result of an Amazon.com error, the cost of return shipping will be deducted from your refund.
Track Your Return
You can stay on top of your returns by tracking them in Your Orders.
Refunds
When you return an item, your refund amount and refund method may vary. Check the payment method that was refunded and the status of your refund in Your Orders.
Check the Status of Your Refund
You can check the status of your refund in Your Orders.
Exchanges and Replacements
A small number of eligible items can be exchanged or replaced through Your Orders if your exchange or replacement meets certain criteria, including stock availability.
Exchange an Item
You can exchange items that qualify through Your Orders.
Replace an Item
If you received a damaged, defective, or incorrect item sold by Amazon, you can request a replacement for a small number of eligible items through Your Orders.
More in Returns and Refunds
Cancel Items or Orders
You can cancel items or orders that haven't entered the shipping process yet.
Unknown Charges
There are several reasons why you might not recognize a charge.
View Your Gift Card Balance
You can view your Amazon.com Gift Card balance in Your Account.
Request the Closure of Your Account and the Deletion of Your Personal Information
You can submit a request for us to permanently close your Amazon account and delete your personal information.
Use Login with Amazon
Login with Amazon lets you use your Amazon user name and password to sign in to and share information with participating third-party websites or apps.
Change Your Order Information
You can update the shipping address, payment method, and more, on orders that haven't entered the shipping process by visiting Your Orders in Your Account.
